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Posted on: 19.12.2022

Hilton-Unit Manager *£1000 Golden Hello*

Job Purpose:

To positively support the General Manager and Assistant Manager in providing leadership to the care, catering, and housekeeping functions of your unit. To deputise for the Assistant Manager during their absence, while always supporting the decisions made by the General Manager. To maintain skills at a current level and undertake such training and development as may from time-to-time be required to maintain that currency of practice.

Key Accountabilities:

  • Ensure residents are at the heart of the care delivery and their wishes and preferences enhance their well being
  • The efficient and effective management of all team members involved in providing care on your Unit
  •  Ensuring that all required standards are maintained
  •  Ensuring all recording systems and organisational documentation are of a high standard and kept up to       date 
  • To ensure all your team members receive regular supervisions and appraisals
  • Compile your duty rota, monthly in advance ensuring the correct numbers and skill mix are always on duty
  • Complete On-call duties on a rotational basis – this may include night shift cover.
  • Be responsible for promoting and safeguarding the welfare of individuals you support
  • Develop effective working relationships with all team members at Twyford House
  • Work in co-operation with members of the multidisciplinary teams to maximise opportunities for your   residents
  • Seek opportunities for personal and professional growth
  • Carry out statutory training and any other training as directed
  • Contribute to the team effort
  • Undertake any other duties as and when required.
  • Abide by all company Policies and Procedures in accordance with the Employee Handbook and Policy and Procedure File
  • Complete all required audits and subsequent actions to those audits
  • Ensure residents needs are identified, agreed, assessed, and regularly reviewed through their care plans
  • Support residents to maintain a high standard of personal care, hygiene, and physical wellbeing
  • Resolve complaints and concerns and carry out investigations where required
  • Ensure residents aids and equipment are maintained e.g., glasses, wheelchairs, dentures
  • Respond immediately to any concerns that may pose a risk to health, safety and wellbeing of residents, visitors, or your team
  • Maintain the confidentiality of information
  • Completion of mandatory E-Learnings 
  • To embed and demonstrate our company values throughout your working day

Skills & Competencies:

  • Excellent written and verbal interpersonal communication skills 
  • Genuine interest in working within a caring environment
  • Competent IT skills 
  • Satisfactory DBS check 


  • 2+ Years’ Experience as a Unit Manager
  • L3 NVQ in Health & Social Care or L3 Diploma in Health & Social Care
  • Knowledge of Microsoft Software

You will have:

  • Experience of Medication Administration
  • Experience of working in a care home setting
  • Team Player, with the ability to motivate and inspire
  • Flexibility to work evenings and weekends
  • Knowledge of rota planning
  • Effective problem-solving skills


  • 28 Days Holiday (Including Bank Holidays)
  • Auto Enrolment Pension Scheme
  • Employee Assistance Programme
  • Long Service Awards
  • Employee Referral Bonus Scheme 
  • Apprenticeships available 


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